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​Guidelines

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1. Protect Yours and Others' Privacy

Privacy Compliance: Users should comply with all applicable laws and regulations regarding privacy and data protection. Respect the privacy of other users by not sharing or using their personal data without consent. The platform is committed to protecting user data with robust security measures. You are responsible for protecting your own privacy by avoiding the sharing of personal information with other users or on public forums.

2. Account Security

Protect Your Information: You are solely responsible for protecting the confidentiality of your passcode, email address, and phone access. Use of your passcode by any other person may result in immediate cancellation of the Services. Ensure that your phone is secure and that your login credentials are not shared with others.

3. Prohibited Conduct

No Malicious Activities: Refrain from engaging in activities that violate the terms and conditions, such as spamming, phishing, hacking, or other malicious actions. Prohibited conduct includes sending unsolicited messages for promotion or sale, impersonating other users, or unauthorized access to others' accounts. Commenting on posts is allowed if done respectfully and in compliance with these guidelines.

4. Be Respectful

Respectful Behavior: Treat all users with respect and avoid behavior that could be offensive, discriminatory, or harassing. This includes refraining from using derogatory language or engaging in hate speech.

5. Report Truthful Incidents

Accuracy in Reporting: Report incidents truthfully and accurately. Avoid spreading false or exaggerated information. If it is found that a user reported a false incident, they may face disciplinary action.

6. Do Not Encourage Violence

Avoid Violence: Do not engage in or promote actions that could lead to violence or vigilante justice. Rely on legal and legitimate means to address safety concerns. This includes refraining from threats or advocating violence against individuals or groups.

7. Comply with the Law

Legal Compliance: Adhere to all relevant laws and regulations related to safety and reporting. Avoid engaging in illegal or unethical activities, including fraud or sharing illegal content.

8. Do Not Engage in Vigilantism

Report, Don’t Take Action: Report suspicious or inappropriate behavior to the appropriate authorities. Avoid actions that could endanger yourself or others. Contact law enforcement if you witness illegal behavior.

9. Age Restriction

Access Control: Users must be of legal age to access the premium version or have parental consent if underage. Parents or legal guardians can control access to the premium version by managing bank account information associated with the app. Users under legal age can use the free version to activate SOS mode and contact emergency contacts.

10. Moderation and Removal

• Content Moderation: Alertamigo Pty Ltd reserves the right, but has no obligation, to monitor, review, or remove any User Content that it deems, at its sole discretion, to be inappropriate, unlawful, or in violation of these Terms and Conditions, Privacy Policy, or Community Guidelines.

• Content Removal: User Content that violates our policies may be removed. Inappropriate, unlawful, or defamatory material, spam, offensive, misleading, bullying or harassment, threats, or privacy breaches will be addressed accordingly.

• Warnings and Suspensions: Users may receive a warning if their content violates our policies. Repeated violations or severe breaches may result in account suspension. The number of reports needed for suspension and the criteria for taking such actions are determined at Alertamigo's discretion.

• Report Threshold for Suspension: An account may be suspended if it accumulates a certain number of reports within a specified timeframe. Details on the threshold and criteria for suspension are outlined in our Community Guidelines.

• Appeal Process: If you have concerns about moderation actions or content removal, you may contact our support team at customerservice@alertamigo.com for review. Users will be informed of any moderation actions taken and have the opportunity to appeal decisions if they believe them to be unjust.

11. Report Violations

Reporting Mechanism: Report any comments or posts that violate these guidelines. All reports will be taken seriously and investigated thoroughly. The customer service team will provide feedback on the outcome, which may include removing content or suspending accounts.

12. Report Technical Issues

Technical Support: Report any technical issues or problems with the app through the Help Center within the app so they can be addressed promptly.

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Moderation Policy

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1. Report Severity & Categorization

• High-Severity Reports: Reports involving threats, harassment, privacy breaches, or illegal content (e.g., hate speech, incitement of violence). These reports are taken seriously and may result in immediate action such as permanent suspension upon confirmation of the violation.

• Moderate-Severity Reports: Reports related to offensive content, misleading information, or spam. This includes content that is not illegal but is harmful to the community.

• Low-Severity Reports: Minor issues that disrupt the quality of interactions but do not involve major violations. Examples include:

  • Posting irrelevant or off-topic content that disrupts discussions.

  • Engaging in disruptive discussions without offensive language or harassment.

  • Sharing unnecessary or duplicate information.

  • Submitting reports without a valid reason. 

       All reports are reviewed by the customer service team, with a resolution typically reached within 24 hours to 7 days.

2. Warning System

• Users will receive email warnings when a report is verified by customer service team. Emails will specify the violation, detail the potential consequences of further violations, and direct users to review the terms and conditions as well as the community guidelines.

3. Threshold for Suspension

• Temporary Suspension:

      Suspensions are applied only after verification by a customer service representative.​

• Moderate Offences: 2 verified reports within 1 year will lead to a temporary suspension of 90 days.

• Any Type of Report: 3 verified reports within 1 year will lead to a temporary suspension of 90 days.

• Reset Period: If no new reports are received within 1 year, the report count for moderate or low-severity offenses will reset to 0. Suspended users must contact customer service to reassess their account after this period.

• Account Reactivation: Users must provide the suspension resolution email when requesting account reactivation as well as other verification information requested by customer service team.

• Permanent Suspension:

  • Severe Offences: 1 confirmed report at any time will result in a permanent suspension.

  • Repeated Offence after a Temporary Suspension within 1 year will result in a permanent ban.

4. Appeal Process

• Users may appeal a suspension by contacting customer service at customerservice@alertamigo.com. Appeals are reviewed within 3-7 business days. Users will be notified via email about any actions taken against their account, including warnings, suspensions, or permanent bans.